Returns & Exchanges
At Essence, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures your wardrobe updates are as effortless as your personal style.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package Your Items
Securely pack the items in their original packaging to ensure they remain protected and free from damage during transit.
Drop Off and Track
Drop your package at any authorized courier location and use the provided tracking link to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing